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FAQs


What is DefiNet Contact's delivery rate on email campaigns, and how is this ensured?
DefiNet Contact maintains a delivery rate consistently over 95% of all video messages sent through our client site and DefiNet Mail. This is ensured through consistent testing and tracking; this is also ensured by enforcing a strict anti-spam policy.

What is DefiNet Contact's SPAM policy?
SPAM is defined as the sending unsolicited commercial email. DefiNet Contact's anti-spam policy requires that all contact lists be permission based in order to comply with anti-spam regulations. DefiNet Contact has a "Zero Tolerance" spam policy. We monitor all lists that are being uploaded and all emails sent to a large number of recipients. Any client found to be in violation of our policy will immediately have their account deactivated. Every email delivered through DefiNet Contact has a mandatory unsubscribe link for recipients to use.

When will I be provided with a tracking/effectiveness report for my email campaigns?
DefiNet Contact delivers a tracking report for every DefiNet Mail campaign sent. DefiNet Contact will deliver via email a detailed tracking report within two weeks after the campaign has been deployed.

Can my list be segmented and how does DefiNet Contact manage duplicate email address entries?
Your list can be segmented in any way to meet your marketing needs. Your DefiNet Contact representative will assist you in segmenting your list according to location, customer needs or interests, age, demographics, or any other segment that would be beneficial to your company. If you have a customer that would fall into several different categories, and a particular campaign would involve the same customer, DefiNet Contact will take care of the duplicate entries so that your customer only receives the email one time. The DefiNet Mail management system is very advanced and can handle multiple campaigns seamlessly with many different lists within your account. Please talk with your account representative for additional details.

Can I have a sign-up form for my list posted on my website?
Yes! DefiNet Contact provides a seamless integration for a sign-up form on your website that will automatically subscribe them to your list, and sent them a welcome email. The sign-up form can be as detailed as you like, and built to meet your company's specific needs. Please talk with your account representative to get this started.

What is DefiNet Contact's "60 Day Money Back Guarantee" cover?
DefiNet Contact's guarantees a 100% unconditional refund on all monthly service fees paid during the first 60 days of you contract. This refund does not include initial setup fees.

How do I upgrade my account?
There are many good reasons to upgrade your account; for more video options and unique messages to communicate with your customers, or to have DefiNet Contact manage your email campaigns and help you increase the effectiveness of your email marketing strategy. You can upgrade your account at any time by calling the sales team at 615.915.4460. The initial setup fee is automatically credited to the setup fee on the new package.